Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of DualLiner. The collective work includes works that are licensed to DualLiner. Copyright 2013, DualLiner ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with DualLiner or purchasing DualLiner products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with DualLiner or to purchase DualLiner products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by DualLiner. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of DualLiner used in the site are trademarks or registered trademarks of DualLiner. All other products, services and/or company names mentioned herein are trademarks of their respective owners.
DualLiner warrants the DualLiner bedliner against defects in material and workmanship for the life of the bedliner. Warranty is transferable to new owner of truck or bedliner. Failures due to improper installation are not covered. The ZeroSkid™ Rubber Floor is made in the USA from 100% post production recycled material. This material is an oil-based compound and is warrantied under DualLiners’ LifeTime Warranty for performance but does not extend to the finish of the product. Deep voids or non-fill areas that can be classified as a hole not created by the customer during or after the installation process would be covered by the warranty; light non-fill areas, areas on the underneath of the mat and certain manufacturing marks and irregularities are allowable and not considered a warranty issue. Any manufacturing defect as described above must be detected prior to installation and reported within 30 days of receipt. DualLiner reserves all rights and privileges with regard to warranty determination. Please contact DualLiner at 800-992-1949 for any warranty questions.
The foregoing remedy of component replacement is at the manufacturer’s discretion and is the buyer’s sole remedy. This warranty is in lieu of any other warranty, expressed or implied. It includes replacement of the failed component. It does not include installation labor, nor does it cover any consequential damages caused by loss of use of the vehicle or failure of the component. Manufacturer’s maximum liability under this agreement shall not, in any case, exceed the price of the product claimed to be defective. There are no warranties of merchantability or fitness for a particular purpose.
Limitation of Liability
DualLiner shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if DualLiner has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a DualLiner product is mistakenly listed at an incorrect price, DualLiner reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. DualLiner reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, DualLiner shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by DualLiner without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
DualLiner may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to DualLiner.
Your use of this site shall be governed in all respects by the laws of the state of Wisconsin, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of DualLiner products) shall be in the state or federal courts located in Washington County, Wisconsin. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of DualLiner products) must be commenced within one (1) year after the claim or cause of action arises. DualLiner's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. DualLiner may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a DualLiner or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
DualLiner does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, DualLiner is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, DualLiner reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to DualLiner in its sole discretion.
You agree to indemnify, defend, and hold harmless DualLiner, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Risk of Loss
All items purchased from DualLiner are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
DualLiner attempts to be as accurate as possible. However, DualLiner does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.
Manufacturing Tolerances / Variance
As with all manufacturing processes, DualLiner observes a standard variance on the geometry of the DualLiner plastic components up to ¼” and Rubber Floor up to +/- 3/8”. Beyond the manufacturing variance, parts are also subject to tolerances and change due to environmental conditions. Both polyethylene and rubber components are affected by heat, cold, sun and other environmental factors. Due to these tolerances it is important to note that manufactured parts may shift and change depending on environmental factors for the life of the product.
Hard, Dent Protection Component Information:
The formed polyethylene panels are designed to protect your truck from dents. Polyethylene is a soft plastic and while it protects your trucks finish, it may still show small wear points underneath the liner over time. These will be greatly less than leaving the bed unprotected or those marks left by a one-piece drop in liner. The panels may form hairline cracks over time which will not affect its performance. Small gaps exposing sheet metal will also not negatively affect the bedliners ability to protect the truck bed from dents and dings.
ZeroSkid™ Rubber Floor Information:
Our ZeroSkid Rubber Floor is designed to protect your truck and your cargo. We partner with the only U.S. Manufacturer of ultra-tough truck bed mats who produces these products out of 100% recycled scrap raw material deriving from the North American Tire Plants. The material consists of extremely durable tire cords and fabrics as well as SBR rubber compounds specifically designed to provide you with long lasting and extreme protection for your truck bed. It is always tough - not always beautiful. Our ZeroSkid Rubber Floor is produced by the same manufacturer of the Ford, GM and Dodge branded bed mats. While we do our best to maintain the highest quality standards, some blemishes such as cording, melt spots, pitting, imperfect edges or discoloration are acceptable. These cosmetic imperfections will not diminish the bed mats’ performance or the LifeTime Warranty.
These bed mats are extremely durable, long lasting, and are resistant to gasoline, oil, kerosene, and other chemical spills. Proper care requires that spills be removed by rinsing with water, making sure to rinse under the mat to remove any chemical residue. As a 100% American Made product from recycled material, the ZeroSkid Rubber Floor® is warrantied under DualLiners’ LifeTime Warranty for performance but does not extend to the finish of the product. The periodic application of a light coat of tire dressing will enhance your bed mat’s appearance.
Imperfections such as deep voids or non-fill areas exceeding 3” x 3” at the tailgate end, multiple blisters or blisters larger than 2”, foreign material larger than 1” or raised deformation larger than 12” diameter and over 1” in height not created during or after the installation process would be covered by the warranty. Light non-fill areas, areas on the underneath of the mat, small blisters, cured chunks, deformed raised areas and certain manufacturing marks and irregularities are allowable and not considered a warranty issue. Any manufacturing defect as described above must be detected prior to installation and reported within 30 days of receipt.
In an attempt to provide increased value to our visitors, DualLiner may link to sites operated by third parties. However, even if the third party is affiliated with DualLiner, DualLiner has no control over these linked sites, all of which have separate privacy and data collection practices, independent of DualLiner. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, DualLiner seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Low Price Guarantee
If you find a lower delivered price, simply provide DualLiner with a copy of the lower current advertised price from a catalog, ad or website and we’ll match it, guaranteed. The price match guarantee is available at the time the order is placed and is available for in-stock merchandise only. Price matching will be determined by a competitor’s most current retail published price and is limited to DualLiner brand products only.
Competitors’ sale pricing, inventory reductions, close outs, special promotional offers, etc. may be exempt from this program. This program is subject to the terms and conditions of DualLiner’s current policies. Price matching supersedes all other promotional offers and current DualLiner, “On Sale” pricing at time of comparison. (Guarantee cannot be combined with any other DualLiner “Sale” offer). If DualLiner matches a price from a competitor, additional discounts on that product or products may not apply. Important: If the standard retail price of an DualLiner product is higher than the competitor’s price and an applied discount reduces the price below the competitor’s pricing, then the “now” discounted or sale pricing will prevail. DualLiner reserves the right to change or revoke this offer at any time without notice.
Sales, Specials, and Discount Programs
Sale pricing and promotions are only available on full unit orders through DualLiner direct. Does not apply to previous purchases and not valid with any other offers.
Warranty Claims / Replacements
To file a warranty claim pictures and a description of the part in question must be e-mailed to DualLiner at CustomerService@DualLiner.com. DualLiner will review the information and respond to all inquiries within 2 business days. For further information on Warranty coverage, refer to DualLiners’ LifeTime Warranty as posted on the website at: https://www.dualliner.com/objects/LifetimeLimitedWarranty.pdf.
DualLiner accepts returns for thirty (30) days after shipment. Buyer is responsible for all return shipping costs. Defective products are returnable for 30 days without restocking fees. NON-NEGOTIABLE 10% RE-STOCKING AND 10% RE-BOXING FEES APPLY TO ALL NON-DEFECTIVE RETURNS OR EXCHANGES. Shipping costs are non-refundable. Customer must request a return authorization (RA) by contacting the returns department by phone 800-992-1949 or e-mail at customerservice@DualLiner.com. A RA number will be issued with instructions for returning the package within two business days. All returns without an RA number or sent COD will be refused. All packaging materials and parts must be included for a refund. We reserve the right to refuse returns with missing parts. Products damaged by the customer during installation may be given a partial refund or refused altogether. Claims of shipment damage, incorrect/missing items, or non-receipt of goods must be made within 10 days. We will require photographs as proof of damages or defects before the return process is initiated.
While normal Return shipping costs average $120 - $150, During FedEx Peak Surge Pricing (beginning September 1, 2022) RETURN Shipping Costs Range from $300 - $1,400 per unit.
Verify your truck details: Year, Make, Model, Bed Length and any applicable bed accessories prior to ordering. Buyer is responsible for all return shipping costs which will have to be pre-paid through FedEx or UPS. Unfortunately, we cannot issue a return shipping label or absorb any return shipping fees – especially during what FedEx has deemed their Peak Season and implemented Surge Pricing.
Returns must arrive in the original packaging and in new, sellable condition. For further information, please contact Customer Service at 1-800-992-1949 or by email: CustomerService@DualLiner.com.
Site Polices, Modification, and Severability
“Patented By” refers to the U.S. Patent Numbers: 5,695,235 / 5,551,742 / 5,505,512 and 5,370,436 originally filed and Patented by DualComp, LLC and owned and operated by DualLiner, LLC a Wisconsin Corporation.
201 Second St., Dock 7
Kewaskum, WI 53040
Website : https://www.DualLiner.com
Email : CustomerService@DualLiner.com
143 S Main St
West Bend, WI 53095
Website : https://www.DualLiner.com
Email : CustomerService@DualLiner.com
Shipping and Policies
Please visit our Shipping and Policies page for more information.